Most frequently asked questions about how BOZFIX works, pricing, security, warranty, and becoming a pro.
What is BOZFIX and how does it work?＋
BOZFIX is a service platform in Antalya that directly connects customers with verified pros. You post your issue, pros send you offers, you agree with the pro you like and meet directly. 4 steps: (1) describe your problem, (2) pros make offers, (3) agree & meet, (4) rate.
Is BOZFIX paid? Do you charge a commission?＋
No. Posting a request for a customer is free, no membership required. We don't take a commission from the pro either — the pro keeps 100% of earnings. Payment and invoicing don't go through the platform; you negotiate directly with the pro.
Who sets the service price?＋
The pro sets the price. The "≈ market range" you see on the site is only an informational estimate, not a commitment. The pro gives the exact price after seeing the job and in their offer; the price is finalized before work starts, no surprise invoices.
Who can see my phone number?＋
Your number is shared only with the pro you agree to work with. Phone/address won't be requested during chat; your privacy is protected. Location sharing is also optional — if you choose not to save it, your coordinates won't be stored.
Are pros reliable? How are they verified?＋
Every pro goes through identity and document verification (Verified Pro). Their profile displays their rating, number of completed jobs, and verified customer reviews. All reviews come from real, verified work — there are no fake reviews.
Is there a warranty on the work done?＋
Yes. When the job is complete, a digital work contract + warranty record is created; the work performed, warranty period, and mutual approval are recorded. If there's an issue, you can submit a claim through the Dispute Center.
How do I create a request?＋
You fill in the province/district + service + description in the "Create Service Request" form on the homepage and submit it. If you wish, you can explain your issue in your own words to the "Bozo" AI assistant, and it will fill in the form for you. You can also add photos — the pro will see them beforehand.
How do I compare offers?＋
After opening your request, you'll see offers in your panel; compare by pro rating, work history, price and response speed, chat with the one you like and agree on terms.
What happens if I don't like the work or there's a problem?＋
You can file a claim from the Job-based Dispute Center; the process is recorded. For work covered by warranty, your warranty record applies. Our goal is to protect both parties fairly.
I have an urgent job, can I find a pro today?＋
Yes. You can select "Urgent (today)" as the priority in the request form or call directly. Handwerkers usually offer quotes within a short time (within minutes).
I want to become a pro, how do I join?＋
Are you a pro? Join BOZFIX through the "Join as Pro" link. After identity/document verification and approval, you start making offers on customer requests. No commission — all your earnings are yours.
Which areas do you service?＋
Currently throughout Antalya — Muratpaşa, Konyaaltı, Kepez, Döşemealtı, Aksu and more. If your area is not covered, you can submit a request; as we add more pros, we'll notify you.