Last update: 28.07.2026
For buyers of physical products sold directly by BOZFIX operators; the buyer has the right to withdraw without stating reasons and without penalty within 14 (fourteen) days from the date of receipt. Withdrawal notice must be submitted within the deadline through the contact channels on this page.
Refund process: After the cancellation notice is received, the product must be returned to the seller in unused and resalable condition. Since payment was made outside the platform, the refund will be returned between the parties through the method agreed upon (cash/transfer).
By law, products customized for the individual, which cannot be returned due to their nature, become unresolvable when installed in fixtures, and digital services performed instantaneously in electronic form (including top-ups) cannot be withdrawn.
In the service relationship between pro and customer, the contract is established directly between the parties (BOZFIX is intermediary). The request or offer can be cancelled by the parties before work begins. After work has begun, the cost of completed work and service/travel fee is valid between the parties. Cancellation and return conditions are subject to the provisions specified in the work contract between the parties (if any).
Travel/service fee applied after the pro departs; since it covers the pro's transportation costs even if no work is performed, it may not be refundable after departure. This fee is disclosed to you in advance. Details: Service Fee Policy.
For your requests: info@bozfix.com. In case of disputes, Consumer Arbitration Boards and Consumer Courts have jurisdiction.